airport efficiency Tag

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A balanced approach to the passenger journey

Improving passenger experience is a hot topic in the aviation industry. Too often, though, it results in the optimisation of a singular efficiency aspect. That approach is simply too narrow to improve overall passenger satisfaction. A balanced approach between efficiency and experience that considers the...

LONDON, UK - MARCH 28, 2015: People waiting for arrivals in Heathrow airport Terminal 5
Using design cues for better passenger flow at airport terminals

The increasing number of passenger movements in global aviation continues to strain many airports’ terminal capacity for processing passenger flows efficiently. Additional self-service capabilities can help. However, unlike programmable machines, passengers are unpredictable. Self-service solutions can only work with the support of environmental cues that...

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Implementing A-CDM: More than just technology

Airport CDM (A-CDM) can improve the overall efficiency of airport operations, but if the scope of the implementation is too narrow and focused only on technology, its benefits can fall flat. To get the much-needed support from everyone involved in the process, it is crucial...