passenger experience Tag

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A balanced approach to the passenger journey

Improving passenger experience is a hot topic in the aviation industry. Too often, though, it results in the optimisation of a singular efficiency aspect. That approach is simply too narrow to improve overall passenger satisfaction. A balanced approach between efficiency and experience that considers the...

Delay management: calculating late passengers into the system

A major source of unpredictability in air traffic management is passengers, specifically in the boarding process. Some experts estimate that 75% to 80% of delayed flights are due to passengers boarding late or not at all. The difficulty here is that those passengers are also...