terminal design Tag

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LONDON, UK - MARCH 28, 2015: People waiting for arrivals in Heathrow airport Terminal 5
Using design cues for better passenger flow at airport terminals

The increasing number of passenger movements in global aviation continues to strain many airports’ terminal capacity for processing passenger flows efficiently. Additional self-service capabilities can help. However, unlike programmable machines, passengers are unpredictable. Self-service solutions can only work with the support of environmental cues that...

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The three keys to successful self-service

There is more to airport passenger self-service innovation than just technology. Successful technological innovation includes people and infrastructure in the design process. When technology is implemented to simply replace manual processes and cut costs, the broader impact on both the passenger and the organisation is...