Setting up A-CDM in pursuit of efficiency and predictability is a considerable investment for an airport. Once implemented, airports need to focus on the real ROI that A-CDM provides: the ability to continuously improve operational processes. All too often, however, the initial returns begin to diminish as trained staff move on to new positions and others with little or no A-CDM training take their place.
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The curse of diminishing returns
This lack of continuity can curb A-CDM benefits. Part of the problem is when organisations see A-CDM predominantly as a technological investment, in data-sharing platforms, predeparture sequencing tools and the like. It is surprising that, after more than a decade, some still see A-CDM as little more than a software solution. But as with any change management effort, the real success lies in imbedding it in processes. Keeping it embedded requires continuous training as the organisation changes and evolves.
It is perhaps understandable why relatively little effort is spent on continuous training. A-CDM is not only an abstract topic that needs to appeal to different stakeholders at different levels, it is also highly dynamic in nature. That can make developing a meaningful and future-proof training package quite challenging.
Effective Approach to A-CDM Training
Just a basic understanding of the A-CDM concept across the broader airside operations community is not enough to fully reap the rewards. The respective stakeholders each require training on their organisational and individual responsibilities. A turnaround coordinator’s role in A-CDM is completely different to that of air traffic control or airline OCC staff.
Hierarchical integration is also important, as senior management needs to understand – and endorse! – the concept as much as the hands-on operations on the apron.
A well-designed A-CDM training doesn’t only teach how things are done, but perhaps more importantly, it elaborates on the ‘why’ of certain actions and behaviours. Context, rationale and the impact of actions (and especially the consequences of NOT acting) are crucial to achieving the necessary buy-in from A-CDM partners to help deliver on performance targets.
E-Learning: A Sustainable Way to Train
In our years of experience implementing A-CDM, we regularly saw organisations underestimate the importance of training, sometimes even choosing to discontinue most of it once the project was delivered. Rostering group training days with classrooms, instructors and detailed PowerPoint presentations has an impact on resources and planning. We believe supporting continuous operational improvement is best benefited by a different type of training.
This is why To70 strongly advocates the use of e-learning to help enhance the returns on A-CDM. So strongly, in fact, that we developed our own series of e-learning modules for our A-CDM clients, consisting of 20-minute sessions that can be set up specifically with a client’s own content and design.
E-learning modules allow an organisation to cater to the needs of various roles, knowledge levels and usage intensity. Course completion targets can be easily set and tracked, and immediate content updates ensure that the latest operational developments are always available. Online accessibility means operational staff can train as needed or during idle time. These are just some of the reasons we believe e-learning is a far more sustainable A-CDM training solution.
Would you like to know more about To70’s A-CDM e-learning training modules? Get in touch and tell us about your A-CDM experiences, then let’s see how we can improve them! Would you likve to view our e-learning demo? Check out the following link here.
About To70. To70 is one of the world’s leading aviation consultancies, founded in the Netherlands with offices in Europe, Australia, Asia, and Latin America. To70 believes that society’s growing demand for transport and mobility can be met in a safe, efficient, environmentally friendly and economically viable manner. To achieve this, policy and business decisions have to be based on objective information. With our diverse team of specialists and generalists to70 provides pragmatic solutions and expert advice, based on high-quality data-driven analyses. For more information, please refer to www.to70.com.