airport technology Tag

  • All
  • Blog
  • News
  • Spatial planning
Roadmap to terminal experience excellence

Airports spend millions on implementing new screening technology to make the passenger terminal processing flow faster and as painless as possible. Unfortunately, poor customer service can still completely defeat the purpose of innovations meant to improve the passenger experience. Passengers always remember bad customer service,...

Implementing A-CDM: More than just technology

Airport CDM (A-CDM) can improve the overall efficiency of airport operations, but if the scope of the implementation is too narrow and focused only on technology, its benefits can fall flat. To get the much-needed support from everyone involved in the process, it is crucial...

The three keys to successful self-service

There is more to airport passenger self-service innovation than just technology. Successful technological innovation includes people and infrastructure in the design process. When technology is implemented to simply replace manual processes and cut costs, the broader impact on both the passenger and the organisation is...